Freeman Solutions 250 Ltd ("Freeman Solutions", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

This policy applies to information collected through our website at www.freemansolutions.co, through our communications (phone, email, WhatsApp), and in the course of providing our services.

Contact information: your name, phone number, email address, and company name when you contact us, request a quote, or engage our services.

Project information: details about your property, site, and waterproofing/construction needs that you provide to us so we can respond with an accurate diagnosis and specification.

Communication records: records of our correspondence with you by phone, email, WhatsApp, or through our website, including call logs and message history.

Website usage data: information about how you interact with our website, such as pages visited, time spent, and referral source, collected through cookies and similar technologies (see our Cookie Policy).

To respond to your enquiries and provide quotations for our services.

To schedule and deliver site inspections and services you have requested.

To issue invoices, process payments, and manage our business relationship with you.

To provide warranty support and aftercare for completed works.

To improve our website, services, and customer experience.

To comply with legal obligations applicable to our operations in Rwanda.

We process personal information where it is necessary to perform a contract with you (for example, delivering services you have engaged us for), to comply with a legal obligation, or where we have a legitimate interest in operating and improving our business that does not override your rights.

Where we rely on consent for specific processing activities (for example, sending marketing communications), you may withdraw that consent at any time.

We do not sell, rent, or trade your personal information to third parties.

We may share information with service providers who support our operations (such as payment processors, accounting services, or IT providers), limited to what is necessary for them to perform their role, and subject to confidentiality obligations.

We may disclose information where required by law, regulation, or legal process, or to protect the rights, property, or safety of Freeman Solutions, our customers, or others.

Where a project involves multiple stakeholders (architects, contractors, property managers), we may share project-specific technical information with those parties where it is reasonably necessary for the delivery of the project and consistent with your instructions.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or alteration.

Data is stored on systems within and outside Rwanda. By providing us with your information, you acknowledge that it may be processed on servers located in other countries, and we take reasonable steps to ensure that any such processing is protected to a standard consistent with this policy.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary for the purposes described in this policy, including for warranty periods, legal obligations, and the resolution of disputes.

Project records, including inspection reports and warranty information, are retained for the life of the warranty plus a reasonable period thereafter (typically at least six years).

Marketing communications data is retained until you opt out or unsubscribe.

You have the right to request access to the personal information we hold about you.

You have the right to request correction of inaccurate or incomplete information.

You have the right to request deletion of your personal information, subject to legal and contractual retention requirements.

You have the right to object to processing based on legitimate interests and to withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at freemansolutionsltd@gmail.com. We will respond within a reasonable timeframe (typically 30 days).

Our website uses cookies and similar technologies to improve functionality and understand how visitors use the site. This includes Google Analytics, which helps us understand site traffic and usage patterns.

For full details about the cookies we use and how to manage them, please see our Cookie Policy.

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove that information.

Our website may contain links to third-party websites (including social media platforms). This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be published on this page, with the date of the last update shown at the top.

Material changes will be communicated through our website or direct contact where appropriate.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Freeman Solutions 250 Ltd — Kigali, Rwanda. Email: freemansolutionsltd@gmail.com Phone: +250 799 833 663