This Shipping & Delivery Policy explains how Freeman Solutions 250 Ltd ("Freeman Solutions", "we", "our", or "us") delivers construction chemicals, hardware, and related products to customers in Rwanda.

Delivery terms for specific orders are confirmed at the time of quotation or order placement. Where anything in this policy conflicts with the written terms of your quotation, the quotation takes precedence.

We deliver within Kigali and to major cities and towns across Rwanda, including (but not limited to) Musanze, Huye, Rubavu, Muhanga, and Nyagatare.

For locations outside our standard delivery areas, we will confirm availability and delivery timelines at the time of your order. Additional transport costs may apply and will be quoted before you commit.

In-stock items are typically dispatched within 1–2 business days of order confirmation and payment.

Standard delivery within Kigali is typically 1–2 business days. Deliveries to other regions typically take 2–4 business days, depending on the destination.

Special-order items (products not held in stock) may take 1–3 weeks depending on manufacturer availability and import timelines. You will be informed of the expected timeline when the order is placed.

Delivery timelines are estimates, not guarantees. We will keep you informed of any significant delays.

Delivery charges depend on the order value, weight, volume, and destination. Where applicable, delivery charges are included in your quotation or confirmed at the time of order.

Orders above a specified value (as communicated at the time of order) may qualify for free delivery within Kigali.

Please ensure someone is available to receive the delivery at the agreed address and time. If no one is available, we will contact you to reschedule, and additional delivery fees may apply.

On receipt, please inspect the packaging and products before signing for the delivery. If products are visibly damaged or the quantity is incorrect, please note this on the delivery receipt and contact us within 24 hours.

Large or bulk orders may be delivered with a truck or pickup, and we will coordinate access and offloading details with you in advance.

Risk in the products passes to you upon delivery. Title passes upon full payment for the products.

If you receive damaged products or products different from what you ordered, please contact us within 48 hours of delivery with photos of the damage or discrepancy. We will arrange a replacement or refund in line with our Refund Policy.

We may update this Shipping & Delivery Policy from time to time. The latest version will always be published on this page, with the date of the last update shown at the top.

If you have any questions about this Shipping & Delivery Policy, please contact us at:

Freeman Solutions 250 Ltd — Kigali, Rwanda. Email: freemansolutionsltd@gmail.com Phone: +250 799 833 663